Teams at Qodea

Advise executives on digital investments, customer experience, and organizational change. Translate ambiguous business and customer problems into strategic direction, facilitate leadership workshops, align cross-functional stakeholders, develop transformation roadmaps, communicate compelling business cases, and mentor consultants. The role also supports client pitches and practice growth while working with multidisciplinary teams on high-impact digital initiatives.

Provide customer-facing second-line support for Google Workspace clients, managing tickets, SLAs, escalations, troubleshooting, and out-of-hours on-call coverage. Support Workspace deployment and collaboration projects while building platform expertise. The role requires service desk experience, ITIL-based service management knowledge, customer communication skills, Linux virtual machine experience, and familiarity with ticketing systems. Regular on-site collaboration with clients and internal teams is expected.

Provide strategic advisory, pre-sales, and hands-on technical delivery for Google Digital Workplace solutions. Configure Google Workspace, Cloud Identity, Chrome Enterprise, and Gemini; manage migrations, security controls, automation, troubleshooting, workshops, and training. Develop proposals and Statements of Work, present technical solutions, support change management and user adoption, and maintain relationships with Google partners. The role requires regular onsite collaboration with offices or client locations.