Qantas Benefits Overview

Leads mobile software development, focusing on iOS and backend solutions. Architects, builds, tests, deploys, and maintains scalable applications while mentoring developers and promoting engineering best practices. Collaborates with product managers, designers, and business stakeholders to define requirements and deliver customer-focused features. Oversees technical quality, application reliability, CI/CD, cloud-native deployment, automated testing, and continuous improvement.

Manages Jetstar’s OTA, metasearch, aggregator, GSA, and other indirect online sales partnerships across assigned Asia markets. Drives fare and ancillary revenue, negotiates commercial agreements, develops market and sales strategies, oversees partner compliance and performance, and coordinates cross-functional execution. Analyzes sales and market data, supports campaigns, manages risks, and delivers revenue growth through international distribution channels.

Manage the Contact Centre business improvement strategy, including quality assurance, compliance, continuous improvement, and performance optimisation. Use data, analytics, and AI-enabled capabilities to identify risks, uncover trends, improve customer outcomes, and support decision-making. Lead transformation, innovation, and cultural change initiatives while partnering with operational leaders and stakeholders across a complex, multi-channel customer service environment.