Qantas Benefits Overview

Lead requirements gathering, analysis, and delivery for disruption recovery initiatives. Identify process, technology, and service improvements; produce functional and technical specifications; support testing, data analysis, reporting and change management; collaborate with stakeholders through project delivery to implement system developments and operational improvements.

Drive complex strategic analysis and recommendations for Qantas Group leadership. Lead project modules, develop quantitative models and written materials, build stakeholder relationships, and apply strategy toolkits and AI platforms to inform high-impact decisions on growth, profitability, capital efficiency, and transformation.

Lead the Auckland contact centre with end-to-end accountability for safety, customer experience, operational performance, workforce optimisation, financial outcomes, stakeholder engagement and continuous improvement across a large, unionised workforce.