QAD Benefits Overview

Provides advanced technical support for QAD and Progress products, diagnosing escalated issues, managing installations, upgrades, configurations, and database administration. Performs Progress DBA tasks including optimization, backups, restores, and performance monitoring across Linux, Unix, Windows, and network environments. Documents resolutions, develops training content, collaborates with R&D and product teams, and supports global customers through rotating shifts, weekends, and on-call coverage.

Own AI customer adoption, enablement, onboarding, usage health, and recovery strategies across regional Customer Success teams. Coach customers on AI workflows, prompt engineering, data contextualization, and value realization. Monitor adoption metrics, support technical escalations, deliver training, develop playbooks, and feed customer insights into product improvements. Partner with executives to measure AI-driven capacity gains and guide organizational change. Requires customer-facing experience, manufacturing or supply chain knowledge, AI literacy, data fluency, and strong communication skills.

Provides advanced technical support for QAD and Progress products, diagnosing complex customer issues, managing installations and upgrades, performing Progress DBA tasks, and troubleshooting Linux, Unix, Windows, network, and database environments. Creates documentation and training materials, collaborates with R&D and Product Management, and handles escalated cases. Requires participation in 24/7 shift rotations, weekend work, and possible on-call coverage.