QAD

HQ
Miami
Total Offices: 20
1,678 Total Employees
Year Founded: 1979

QAD Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers supplemental life insurance

Offers life insurance

Offers accidental death & dismemberment insurance

Offers dental insurance

Offers vision insurance

Offers health insurance

Offers Health Savings Account (HSA)

Offers performance bonuses

Work-Life Balance + Wellbeing

Offers generous PTO

Provides paid sick days

Provides paid holidays

Offers gym membership

Career Growth + Development

Job training & conferences

Provides tuition assistance

Company Culture

Offers a remote work program

Provides free snacks and drinks

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Lead IT Service Management and AWS cloud operations for enterprise SaaS: incident command (P0-P2), RCA, SLA enforcement, MSP governance, change advisory, release coordination, and cloud FinOps to ensure secure, highly available infrastructure and excellent customer experience.
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As a Technical Support Engineer, you will diagnose and resolve technical issues, manage complex support cases, document solutions, and collaborate with teams to ensure high-quality support for QAD products.
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