Teams at Q Center

Oversee daily Front Desk and Business Center operations, lead and develop Guest Services associates, ensure compliance with service and safety standards, manage staffing, labor, expenses, payroll, inventory, and revenue controls, and improve operational efficiency. The role maintains front-office systems, resolves guest concerns, coordinates with other departments, supports financial performance, and delivers exceptional guest and client experiences.

Leads conference planning operations, complex event execution, client satisfaction, and cross-department coordination. Oversees event specifications, diagrams, banquet event orders, group resumes, floor plans, scheduling, budgets, vendors, compliance, and financial documentation. Manages and develops conference planning staff, supports hiring and training, monitors performance metrics, improves workflows, and ensures service standards and profitability.