Teams at Purpose Brands, LLC

Leads enterprise-wide strategic initiatives and corporate development projects, including growth opportunity evaluation, acquisitions, market entry, competitive analysis, financial modeling, and long-term strategic planning. Partners cross-functionally with finance, legal, marketing, operations, and executive leadership; prepares board materials, presents recommendations, and establishes project frameworks, timelines, and success metrics.

Leads global fintech support strategy, operations, service performance, incident response, vendor management, and continuous improvement. Oversees payment onboarding, billing, refunds, disputes, settlements, payouts, and provider escalations. Manages support leaders and senior specialists, develops scalable global operating models, partners cross-functionally on service readiness, and drives AI-enabled automation and self-service initiatives.

Leads daily fintech support operations for payment platforms, embedded payments, SaaS applications, and financial workflows. Supervises frontline analysts, manages queues and service performance, coaches troubleshooting, coordinates Level 3 and provider escalations, and supports incident response. The role enforces security, payment-data, access, and change controls; coordinates releases, knowledge readiness, offshore operations, and regional support; and uses SQL, logs, metrics, automation, and approved AI tools to improve resolution quality and efficiency.