Teams at PurpleRain Technologies

Create quotes, itineraries and tour packages; arrange hotel, flight and transport bookings; communicate with suppliers and customers; handle inbound/outbound calls; manage documentation, payments and feedback; follow SLAs and meet targets.

Create social media creatives and marketing collateral including brochures, flyers, pamphlets, banners, mailers, and image advertisements. Perform image editing and restoration, produce co-branded graphics, and contribute to user experience design. Use Adobe Creative Suite, WordPress, HTML5, and Microsoft Office tools to develop and finalize visual materials.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.