Teams at Purple

Develops wholesale market growth by visiting partner stores, training retail sales associates, coaching store leaders, and promoting Purple products. Builds relationships, communicates corporate initiatives, supports merchandising and brand standards, resolves store issues, and executes sales incentive programs. The role requires frequent regional, overnight, and airline travel, along with sales strategy development, presentation skills, organizational ability, and proficiency with Salesforce and Microsoft Office.

Own integrated marketing planning and campaign delivery across brand, creative, digital, retail, and wholesale. Manage master calendars, workbacks, capacity planning, operating reviews, risk logs, workflows, reporting coordination, vendor operations, and marketing documentation. Partner cross-functionally with Analytics, Finance, Legal, sales channels, and marketing leadership to prioritize work, improve processes, and ensure campaigns launch effectively.

Drive inbound and outbound sales through phone, chat, and other channels while delivering a consultative customer experience. Representatives apply sales methodologies, document customer interactions, maintain product and policy knowledge, achieve sales and customer satisfaction KPIs, and meet schedule and productivity expectations. The role also includes training, team meetings, coaching, and managing customer inquiries involving products, promotions, warranties, returns, and refunds.