Jobs at Pump.co

Serve as a primary customer contact, resolving support questions through email, phone, chat, Slack, and in-app channels. Diagnose complex issues, coordinate with account management, product, engineering, and third parties, manage escalations and documentation, communicate product updates, and provide customer insights to improve the platform. Maintain high customer satisfaction while developing deep product expertise and supporting the company’s growth in a fast-paced startup environment.

Own the roadmap for cloud and AI cost optimization products, from customer discovery and prioritization through launch and iteration. Partner with founders, engineering, design, sales, customer success, and marketing to ship technical B2B SaaS products. Define metrics, analyze adoption and savings, gather customer feedback, and stay current on cloud pricing, FinOps, and AI infrastructure.

Own revenue growth across new business, expansion, forecasting, and pipeline health. Lead and scale sales, BDR, partnerships, and revenue operations teams; design segmentation, territories, compensation, and sales playbooks. Partner with marketing and customer success to drive pipeline and retention, build cloud marketplace and co-sell motions with AWS, GCP, and Azure, and report performance to the CEO and board. The role is onsite five days per week in San Francisco.

Own the end-to-end product design experience for a cloud and AI cost management platform. Conduct user research, analyze feedback and data, design intuitive interfaces in Figma, and prototype or ship features alongside founders and engineers using AI coding tools. Collaborate on frontend and backend integration, testing, code reviews, and product improvements while maintaining a clean, modern, high-quality user experience.

Serve as the startup’s first in-house counsel, managing disputes, arbitration, litigation risk, commercial contracts, payment-related regulatory matters, outside counsel, and corporate governance. The role requires practical legal guidance, strong contract negotiation, California Bar admission, litigation and alternative dispute resolution experience, payment-related dispute expertise, and knowledge of Delaware corporate law.

Build relationships with prospective and existing customers, conduct outbound outreach through email, cold calls, and LinkedIn, explain the value of Pump’s technology, understand customer needs, and collaborate with engineering, product, design, and leadership teams to align solutions with customer requirements.

Design and produce static and motion assets for web, email, social, events, campaigns, product launches, and sales enablement. Own and evolve the brand design system, create graphics and animations, support executive and investor presentations, and collaborate with marketing, product, and leadership teams on creative strategy, storytelling, and integrated campaigns.

Own Pump’s SEO and AEO strategy across traditional search and AI answer engines. Responsibilities include keyword and prompt research, content planning, technical SEO, schema, site performance, indexing, internal linking, backlink building, digital PR, AI citation experiments, and reporting on organic traffic, AI visibility, and pipeline.

Build and maintain backend services powering Pump’s cloud cost optimization platform. Design and scope product features, improve internal tools and CI/CD workflows, participate in code reviews, and ensure reliability, performance, and maintainability. Collaborate with engineers, designers, founders, and other teams to solve customer problems. This is a fully in-office role requiring five days per week on site.

Lead and scale an engineering team from 10 to 20+ members while remaining hands-on with architecture and development. Own scalable systems across AI, infrastructure, and cloud services; collaborate cross-functionally on execution; hire, mentor, and develop engineers; and shape engineering culture, tooling, and practices in an onsite San Francisco startup environment.

Own the paid acquisition engine by planning, launching, and optimizing B2B campaigns across search, social, and emerging channels. Manage budgets and performance targets, build landing pages, run A/B tests, maintain tracking and attribution, analyze conversion data, and report performance with budget recommendations. The role requires hands-on expertise with major advertising platforms, analytics tools, and pipeline-focused demand generation, with onsite work in San Francisco.

Drive growth by engaging mid-market prospects, understanding business challenges, communicating the value of Pump’s platform, and building strong customer relationships. The role partners with technology, design, engineering, product, and leadership teams to align solutions with customer needs and the product roadmap. It requires strong communication, cross-functional collaboration, adaptability, initiative, and a high-performance mindset in a fast-growing startup environment.

Head of Marketing responsible for building Pump’s marketing function, strategy, team, brand, demand generation, content, product marketing, and pipeline growth. The role targets technical and finance buyers, launches campaigns and events, manages positioning, partners with sales, and reports performance metrics to the CEO. Requires extensive B2B SaaS marketing and team leadership experience, strong analytical skills, and onsite work in San Francisco.

Own Pump’s product positioning, messaging, launches, sales enablement, customer and competitive research, and marketing collateral. Translate cloud infrastructure and AI/LLM cost-saving features into clear benefits for technical and finance buyers. Partner with content, SEO/AEO, paid marketing, product, and sales teams to ensure consistent messaging across channels.

Create, script, film, and edit short-form video and social content across LinkedIn, X, YouTube, TikTok, and Instagram. Grow Pump’s social presence, promote launches and customer stories, identify trends, and analyze performance. The role requires strong editing and on-camera skills, audience-building experience, and daily onsite work in San Francisco.

Own the partnerships function by developing cloud provider relationships with AWS, GCP, and Azure; building co-sell motions; expanding partner programs; and creating scalable infrastructure. Manage the full partnership lifecycle, generate partner-sourced pipeline, support opportunities through close, achieve revenue targets, track partnership metrics, and collaborate cross-functionally with sales, marketing, product, and engineering. Represent the company at industry events and travel up to 25% to meet partners.

Build and manage the systems powering customer acquisition, including outbound automation, data enrichment, lead scoring, routing, intent pipelines, CRM integrations, AI-assisted research, and funnel reporting. Partner with sales and marketing leaders to run experiments, improve GTM data quality, and scale pipeline generation. The role requires hands-on coding, API and SQL proficiency, and five days per week onsite in San Francisco.

Build and own AWS infrastructure and developer tooling, maintain stable environments, collaborate cross-functionally, define technical roadmap, and invent and maintain development processes and workflows.