Pulse Analytics ON THE PULSE OF HEALTH TECH

Pulse is always encouraging Anh Vuong and her team to try new things and push for creative solutions — not just through culture, but also through specialized programs. On Pulse’s last “hack day,” where teams pause their regular workflow to explore new, creative ideas, Vuong designed a notification system to alert clients about changes in the industry. “Hack days provide a great opportunity for the engineering team to creatively explore new ideas and then share them with the rest of the company,” said Vuong. Other programs include book clubs, lunch and learns, and their Front-end Tech Talks.

“Quantitative data doesn’t always paint the complete picture,” said Liv Durling. To get a full understanding, she pays close attention to customer and employee feedback. “Conversations with real users are essential to identify their precise needs, challenges and expectations.” While adapting to the constantly-changing landscape of healthcare tech and shifting to incorporate client feedback can be a challenge, it’s ultimately the key to growth for both the company and individuals on the team. Employees — “key stakeholders” in Durling’s mind — also get plenty of chances to offer feedback.