Teams at PSS Industrial Group

Handles inside sales activities, likely involving prospecting, customer communication, and selling company products or services. The provided description contains no specific responsibilities, qualifications, compensation, location, travel, or clearance requirements.

Leads the company-wide customer experience strategy across branches and business functions. Develops service standards, playbooks, escalation processes, training programs, metrics, and dashboards to improve responsiveness, retention, issue resolution, and operational consistency. Partners with Sales, Operations, Supply Chain, HR, Finance, and branch leadership to drive customer ownership, process improvement, service excellence, and continuous improvement across a multi-location industrial distribution organization.

Generates quotes and proposals, supports counter sales, follows up with customers, negotiates and closes transactions, coordinates shipping and product requirements, enters orders into the ERP system, maintains customer relationships, and collaborates with outside sales. May assist with deliveries and material pickups at small branches.