Teams at Protocol Behavioral Health

Support day-to-day operations of a virtual behavioral health clinic: manage patient referrals and records, field patient calls, coordinate scheduling, triage internal helpdesk issues, assist billing administration, and maintain data accuracy across EMRs and internal tools while identifying process improvements.

Own and grow relationships with oncology practice partners, lead quarterly performance reviews, activate referring providers, manage the Care Coordinator team to convert referrals into completed behavioral health intakes, and build scalable processes and reporting to drive referral volume and partner satisfaction.

Own full-cycle recruitment for Behavioral Health Care Managers: source, screen, manage offers and onboarding handoffs. Build pipelines of licensed mental health clinicians, maintain ATS data integrity, coordinate interviews, track recruiting metrics, partner with clinical leadership, and improve hiring processes to scale clinical staffing across time zones and partner sites.