Teams at Protocall Services, Inc.

Leads and develops the Customer Success Manager team, owning customer health, retention, renewals, expansion, and value realization. Establishes success frameworks, health monitoring, engagement cadences, risk-management processes, account planning, and performance metrics. Coaches CSMs on strategic accounts, escalations, renewals, and growth opportunities while ensuring consistent CRM usage and operational execution. Partners cross-functionally with Sales, Clinical, Product, and Operations teams to advocate for customers and improve service delivery in a behavioral health environment.

Leads and scales a Customer Success Manager team in a behavioral health environment. Oversees coaching, performance, customer health, retention, renewals, expansion, risk mitigation, account strategy, and value realization. Establishes success processes, playbooks, engagement cadences, and performance metrics while partnering with Sales, Clinical, Product, and Operations teams. Uses customer data and CRM systems to improve execution, advocate for customers, identify growth opportunities, and strengthen long-term partnerships.

Leads and develops the Customer Success Manager team, overseeing customer health, retention, renewals, expansion, and value realization. Establishes success frameworks, health monitoring, engagement cadences, risk management, account planning, and operational playbooks. Coaches CSMs, monitors performance metrics, improves workflows, and partners with Sales, Clinical, Product, and Operations teams to strengthen customer outcomes and growth in a behavioral health environment.