Teams at Prospyr Medical

Prospect into aesthetic healthcare practices through phone, email, and text outreach. Research prospects, conduct discovery conversations, identify operational challenges, book qualified meetings for Account Executives, reengage inactive prospects, maintain accurate CRM records, and share market feedback with sales, marketing, and product teams while meeting monthly targets.

Own customer implementations from post-sale handoff through go-live. Manage project plans, timelines, stakeholders, configuration, data migration, integrations, training, risk resolution, and launch readiness. The role also improves onboarding processes through playbooks, checklists, documentation, and scalable self-service workflows while partnering with Product and Engineering to resolve recurring blockers.

Own strategic enterprise customer relationships, drive platform adoption, improve retention, identify expansion opportunities, and coordinate cross-functional responses to customer needs and escalations. The role manages customer health, executive communication, business reviews, workflow optimization, renewals, and advocacy while translating customer feedback into actionable product improvements. Success is measured through retention, expansion, adoption, and customer outcomes.