Teams at Prompt Therapy Solutions Inc

Supports B2B SaaS customers with billing and reporting inquiries, troubleshoots software issues, maintains knowledge bases, prioritizes billing tickets, communicates product feedback, and supports enterprise billing success managers with bug tracking and client follow-up.

Provide B2B SaaS customers with EDI and ERA support, troubleshoot clearinghouse and payer rejections, manage enrollment processes, and explain X12 transactions and billing requirements. The role monitors implementation issues, supports onboarding schedules, resolves tickets, and identifies improvements to enrollment and customer support processes. Success requires independent problem-solving, strong communication, attention to detail, and healthcare EDI expertise.

Drive inbound and outbound sales of revenue cycle management services to outpatient therapy practices. Build client relationships, provide consultative guidance, generate leads, manage the sales pipeline, close deals, and collaborate with customer success, sales, and marketing teams. The role requires strong RCM expertise, healthcare industry knowledge, senior stakeholder engagement, and the ability to manage multiple sales processes independently.