Teams at Prompt Therapy Solutions Inc

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Manage end-to-end customer finance workflows in Help Scout, handle accounts receivable and invoicing with high accuracy (97%+), respond to customer finance inquiries, collaborate with Sales and Success, identify ticket patterns, triage outages, and create training materials to improve processes and efficiency.

This role involves leading AI projects, designing and deploying AI systems, collaborating with stakeholders, and developing tools to enhance efficiency in healthcare applications. The engineer will mentor junior members and iterate on prototypes until widely adopted.