Teams at Promise

Integrate Promise's technology with utility and government systems, solve complex customer data and integration challenges, improve products based on deployment experience, and support successful implementations. The role combines software engineering with customer-facing collaboration, requires cross-functional work, and includes occasional on-site travel to customers.

Build and operate enterprise and product security capabilities across cloud infrastructure, Kubernetes, applications, detection, vulnerability management, automation, and AI governance. Partner with engineering and infrastructure teams to embed security practices, improve GCP and networking security, respond to anomalous activity, remediate vulnerabilities, and establish technical and policy frameworks for safe AI adoption.

Own end-to-end relationships with government and utility customers from implementation through renewal and expansion. Understand customer operations and data, coordinate technical delivery, manage projects and milestones, identify revenue growth opportunities, and provide product feedback. The role requires comfort with ambiguity, budgets, account economics, onsite collaboration, and hands-on customer impact in a fast-moving SaaS, fintech, or govtech environment.