Promise Benefits Overview

Own end-to-end relationships with government and utility customers from implementation through renewal and expansion. Understand customer operations and data, coordinate technical delivery, manage projects and milestones, identify revenue growth opportunities, and provide product feedback. The role requires comfort with ambiguity, budgets, account economics, onsite collaboration, and hands-on customer impact in a fast-moving SaaS, fintech, or govtech environment.

Owns government and utility customer deployments from implementation through renewal and expansion. Partners with engineers to design scalable solutions, analyzes customer operations and data, drives adoption, efficiency, revenue impact, and long-term value, and converts field insights into product improvements. Builds trusted relationships with stakeholders at all levels and travels onsite approximately 40% of the time.

Drive new and expansion sales to government agencies, utilities, and regulated enterprises. Build account plans, navigate complex procurement processes, close enterprise deals, win RFPs, deliver tailored demonstrations, develop outbound strategies, manage prospecting workflows, maintain forecasts, and provide product feedback. The role involves establishing senior stakeholder relationships, collaborating with business development, marketing, and GTM leadership, and traveling up to 50% to meet customers and prospects.