ProgressSoft Benefits Overview

Provides front-desk and administrative support by answering calls, welcoming visitors, routing inquiries, maintaining files, preparing correspondence, assisting with faxing, and completing clerical tasks. The role requires strong Arabic and English communication, organization, confidentiality, attention to detail, and effective prioritization under pressure.

Provide first-line helpdesk and tier-one application support through phone, email, and occasional onsite assistance. Troubleshoot software and technical issues, document incidents and requests in helpdesk software, route critical cases, and liaise between customers and technical teams. The role includes intensive training in support and implementation, network administration, and related technologies, with shift work, travel, and potential relocation.

Provides onsite and remote technical support for enterprise solution implementations. Installs solutions, troubleshoots customer-reported incidents across implementation layers, responds to support tickets, maintains technical documentation, and conducts preventive and corrective maintenance. Collaborates with technical support and engineering teams while supporting databases, operating systems, application servers, cloud orchestration, DevOps tools, directory services, and enterprise infrastructure.