What's It Like to Work at Product.ai?

What defines a great employee experience at Product.ai?

A great employee experience gives people more capability and agency than their job title implies. Product.ai is 20 people, no outside capital, competing with organizations ten times our size, and we keep that pace by putting serious AI infrastructure behind every person, whatever their role. Agents grind through the research, the reporting and the first drafts. People spend their day on judgment and building. Our writers run their own analytics. Our recruiters build their own tools. We also give everyone the freedom to choose how they will meet their goals. Nobody is assigned busywork. People select their work from a shared list of company outcomes and own what they pick. The work you choose is different from the work you were assigned, and at Product.ai, we can feel that difference every day.

How do you measure and act on employee feedback?

All of our work at Product.ai resides in GitHub text files instead of a database owned by another company. We capture everything we do there — bug fixes, our recruiting pipeline, employee feedback, all of it. So when someone has feedback or an idea for doing something better, they open a pull request and tag whoever should act on it. From that moment, the idea is on the record in GitHub’s version history, where it can’t be ignored or forgotten. In many cases, we respond to feedback the same day. And we’re also able to analyze trends in feedback over time to better understand organizational trends and what tools and processes are most useful for our people. Of course, we have Slack DMs and other more traditional channels for when feedback touches anything sensitive or confidential.

What cultural values or rituals make your workplace unique?

Our main value is one I’ve written about publicly: “Amplify, don’t automate.” Every AI system we adopt has to make a specific person more capable. None of it goes in to shorten the payroll, and the team can tell the difference. Nobody at Product.ai is training their replacement. The daily ritual that grew out of that value is a short morning brief that replaced our status meetings. It’s a few paragraphs that each person reads every day covering what happened in the company overnight, what touches their work and what’s waiting on them. Then, they go build. There’s also a companywide feed where people share what they shipped and the reasoning behind it. If you shipped it, you get the credit. Posting to that feed is voluntary by rule; nothing appears unless its owner put it there, which is why people trust it. Somewhere along the way, meetings became rare at Product.ai. Nobody has asked for them back.