Teams at Prodege LLC

Provides first-level customer support through email and live chat, answers service questions, troubleshoots website and mobile app issues, and escalates complex problems. Documents interactions in CRM systems, follows up on resolutions, prepares issue reports, and shares customer feedback with internal teams. The role requires clear communication, accurate data entry, multitasking, problem-solving, and independent work in a fast-paced environment.

Manage and grow client accounts in the market research industry through consultative selling, relationship building, upselling, forecasting, and pipeline development. Advise clients on research projects, collaborate with global operations, technology, and product teams, maintain CRM activity records, and meet sales targets. The role requires strong communication, analytical, organizational, and multitasking skills, with monthly client travel of up to 50%.

Leads advanced quantitative market research from client discovery through study design, analysis, interpretation, and recommendations. Establishes methodological and data-quality standards; designs segmentation, MaxDiff/conjoint, pricing, experimental, and longitudinal studies; evaluates sampling, weighting, statistics, and respondent quality. Leads senior client discussions, translates findings into business implications, partners with technical and execution teams, evaluates emerging research methods, and mentors researchers and analysts.