Teams at Procede Software

Manage multiple concurrent software product projects from concept through release. Coordinate Product, Development, QA, UI/UX, Sales, Marketing, Customer Success, and other teams; lead meetings, track deliverables and milestones, manage risks, maintain project tools, communicate updates, support backlog management, and improve processes. The role requires experience with software project management, Scrum, Jira, and technical services, with hybrid or remote work depending on location.

Deploys, installs, configures, and validates enterprise software, integrations, and updates across customer test and production environments. Troubleshoots IIS, authentication, data sources, application configuration, and SQL Server-related issues; reviews logs and documents remediation. Coordinates with internal teams and customers, communicates deployment status and risks, delivers data files, and recommends improvements to deployment documentation and processes. Occasional evening or weekend work may be required for customer maintenance windows.

Provide technical support and troubleshooting for ProcedeExcede DMS customers via phone, email, and remote tools; participate in rotations, on-site implementation go-lives, training, QA testing, and ongoing customer relationship building to ensure timely issue resolution and product adoption.