Teams at Procare HR

Own Go Icon platform support for new and existing clients. Lead technical implementation, configuration, data validation, onboarding, user training, portal rollout, adoption monitoring, troubleshooting, and knowledge-base development. Partner with internal teams and Go Icon support, manage multiple implementations, improve playbooks, and share client feedback to enhance services and reporting.

Leads the design, scaling, measurement, implementation, and continuous improvement of life enrichment programs. Develops SOPs, playbooks, training materials, dashboards, and operational tools; manages client onboarding, rollout planning, adoption tracking, and handoffs. Partners with leadership on strategic initiatives, cross-functional projects, growth opportunities, and client success while translating data insights into operational recommendations.

Manage delegated customer tasks through first-time resolution while supporting client engagement, satisfaction, escalations, and process improvement. Build trusted relationships with care-provider clients and provide reliable HR service support. Use HRIS and CRM platforms for customer management and reporting, along with Microsoft Office tools for communication and task tracking.