Teams at Procare HR

Implement UKG Ready payroll systems end to end, configure and troubleshoot payroll functionality, and own audit and parallel payroll processes before go-live. Consult directly with clients, validate payroll accuracy, investigate discrepancies, document requirements, manage implementation timelines, and communicate findings to technical and non-technical stakeholders.

Provides customer and technical support for a SaaS platform serving senior living communities. Responsibilities include troubleshooting, case-queue management, account provisioning and configuration, issue resolution, customer education, how-to documentation, instructional videos, support-site maintenance, and occasional customer training. The role requires strong communication, technical aptitude, organization, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Serve as the primary advisor for senior living clients, translating resident engagement data into actionable recommendations. Coach life enrichment and executive teams, identify isolation and move-out risks, improve family and leadership visibility, develop interest-based programming pipelines, and deliver ROI reviews. Support clients with UKG Ready and HR operations while managing accounts, data, services, and ongoing client relationships.