Teams at PrismHR

Reviews general ledger and subledger activity, performs monthly accounts receivable and bank reconciliations, investigates accounting and billing discrepancies, maintains procedures, prepares weekly reconciliation reports, and supports audits. The role also assists the balance sheet accounts receivable leader with daily assignments and requires strong Excel skills, attention to detail, confidentiality, and effective communication.

Manages enterprise customer relationships throughout the PrismHR lifecycle, from implementation through renewals. Drives product adoption, customer satisfaction, retention, account growth, training, executive meetings, and follow-on sales. Coordinates with Sales, Support, Professional Services, and Product teams; monitors customer health metrics; develops customer success and resource plans; handles escalations; and provides strategic guidance, reporting, and business reviews.

Serves as a trusted advisor to PrismHR customers, leading software implementations and consulting projects. Evaluates requirements, documents workflows and use cases, interprets project scopes, manages deliverables, and coordinates cross-functional teams in an Agile environment. Provides technical, product, and PEO/ASO industry expertise; presents solutions to customers; maintains project documentation; and manages multiple engagements. The onsite role requires domestic travel of up to 25%.