Teams at Primer (UK)

Manage and coach a distributed team of Support Engineers operating 24/7. Co-own support KPIs, quality, processes, triage, escalations, incidents, and post-mortems. Remain technically hands-on by troubleshooting APIs, SDKs, and logs. Partner with Product and Engineering leadership, communicate performance, identify training needs, and improve operational excellence across customer support.

Own partner marketing initiatives for Primer’s payments platform, including product positioning, value propositions, messaging, campaigns, launch assets, enablement materials, and performance reporting. Collaborate with Product, Sales, Marketing, and partner teams to communicate technical product benefits to buyers and partners. Analyze market insights and customer personas, adapt content across channels, and help build scalable marketing processes in a remote, fast-changing SaaS environment.

Partners with sales and merchants to identify pain points, design technical solutions, conduct discovery sessions and demos, and guide complex payment integrations from pre-sales through go-live. Translates business and technical requirements, advises developers on SDK integration best practices, manages implementation risks and stakeholders, and provides product feedback to improve Primer’s payments platform.