Teams at Prime Therapeutics

Leads strategic relationships and retention for employer and ASO health plan accounts. Oversees account management, client escalations, renewals, product adoption, communication standards, performance reporting, Salesforce documentation, process improvement, and cross-functional collaboration. Manages department staffing, budget, performance, and development while driving client satisfaction, growth, and retention strategies across complex healthcare accounts.

Coordinates small to medium-sized client and product implementations, initiatives, and analyses from initiation through closure. Responsibilities include requirements development, issue resolution, risk mitigation, testing, operational readiness, go-live support, workstream coordination, dependency tracking, process documentation, and client engagement. The role combines project management, business analysis, cross-functional collaboration, and solution development for complex business needs.

Leads the Client Financial Strategy function, managing a team that provides financial consulting, modeling, forecasting, pricing, profitability analysis, and strategic insights to clients. Oversees major renewals, RFPs, retention initiatives, performance guarantees, and executive stakeholder engagements. Establishes scalable consulting methodologies, reporting standards, dashboards, and operating processes while partnering with Finance, Underwriting, Account Management, Analytics, Clinical, Product, and Operations. Drives organizational effectiveness, team development, client retention, profitable growth, and enterprise financial performance.