Teams at Prenuvo

Provides first-line product support for clinical and operational teams through ticket triage, troubleshooting, issue reproduction, documentation, escalation, and incident communications. Investigates application logs and dashboards, follows runbooks, identifies recurring issues, and partners with engineering and product teams on systemic improvements. Maintains quality-system records for regulated medical devices and handles privacy-sensitive patient data cases while meeting service-level targets.

Manage and transform the end-to-end accounts receivable process for a multi-entity, multi-currency healthcare organization. Responsibilities include invoicing, collections, billing system administration, Stripe-NetSuite integration, dispute resolution, travel platform administration, reconciliations, month-end close, audit support, and process control improvements. The role requires independent leadership and collaboration with Finance, Sales, Development, Legal, Engineering, and external customers.

Owns and transforms end-to-end accounts receivable operations across invoicing, collections, billing systems, reconciliations, and month-end close. The role manages multi-entity, multi-currency AR, administers NetSuite and Stripe, resolves billing issues, leads Stripe-NetSuite integration efforts, supports Egencia administration, and partners with Finance, Sales, Development, Engineering, and Legal leadership. This is a 13-month interim contract requiring independent process improvement, collections leadership, audit support, and accounting expertise.