Teams at Premium Guard Inc.

Coordinates outgoing LTL shipments, freight loading and unloading, trailer swaps, pallet staging, shipment closeout, and loading quality. Ensures pallets are accounted for, cut times are met, and freight is placed correctly. Assists supervisors with dock operations and must operate a forklift. Requires effective communication, attention to detail, warehouse distribution experience or equivalent education, and proficiency with Microsoft Excel and Word.

Provides Tier 1 and 2 technical support, resolves escalated hardware, software, networking, Microsoft 365, and systems issues, and assists with account, device, deployment, and security administration. Supports external ViAQ customers and administers Zendesk workflows, automation, channels, documentation, and reporting. Builds Power BI dashboards and operational reports, analyzes trends, partners with data and operations teams, maintains knowledge bases and SOPs, and supports compliance and governance initiatives.

Manage daily needs of key national accounts, build customer relationships, drive new business and product introductions, provide technical support, coordinate changeovers and orders, analyze territory sales and inventory reports, support trade shows and customer events, assist with store setups, and participate in installer sales calls. The position is home-based but requires extensive driving and air travel, including approximately 10 nights of travel per month.