Teams at Precision Garage Door Service

Supports commercial sales and customer service operations by handling inbound inquiries, creating service opportunities, scheduling technicians, preparing estimates, following up on sales leads, administering service agreements, maintaining customer records, and tracking branch KPIs. Coordinates with managers, estimators, technicians, and operations to improve scheduling efficiency, customer responsiveness, revenue generation, and project flow through completion.

Handles customer inquiries, complaints, service scheduling, appointment dispatch, account retention, and technician support across multiple markets. Communicates with customers by phone, chat, text, and email; resolves service issues; maintains interaction records; balances technician schedules; follows up on pending work orders and installation appointments. Requires strong communication, organization, multitasking, computer, analytical, and customer-service skills, plus weekend availability for onsite office work.

Build and execute a company-wide learning and development strategy. Design and deliver training for field technicians, installers, and salespeople; create content and onboarding, run instructor-led and train-the-trainer sessions, and establish metrics and dashboards. Partner with leadership and HR, iterate programs from feedback and data, and travel up to 30% on the West Coast.