Praxis (praxis.tech) Benefits Overview

Serve as dedicated technical advisor to merchants: support and analyze PSP integrations and onboarding, provide tier-two escalated support, log and track defects, reproduce and collaborate with developers to resolve issues, perform re-tests and regression testing, and coordinate with external stakeholders to ensure correct PSP integrations.

Serve as primary client contact to build relationships, drive platform adoption, onboard and train clients, surface feedback to internal teams, resolve issues, and promote product value to increase satisfaction, retention, and growth.

Analyze stakeholder requirements, translate into technical specifications and system designs, collaborate with developers on scope and plans, participate in code/design reviews, test and troubleshoot cloud-based solutions, maintain documentation, and communicate status and risks to stakeholders.