Job Summary:
The Technical Account Manager will serve as a dedicated technical advisor for our merchants. This role involves understanding the client’s technical needs and coordinating with our internal teams to deliver tailored solutions.
Roles & Responsibilities
- Provides technical support for merchant integration
- Analyze merchant integration requirement
- Provides tier-two low-level support for escalated issues originating from the merchant
- Log defects and track defect status - working closely with developers to reproduce and resolve defects and execute re-tests and regression testing.
- Collaborate with external stakeholders to ensure the correctness of the PSP Integrations
Required Qualifications
- Experience as a PHP developer and knowledge in node and react is a plus.
- Established experience with merchant PSP integration and onboarding
- Close familiarity with CRM and payment accounting platforms
- Good understanding of payment processing (Merchant, PSP, Acquiring)
- Hands-on skilled in debugging and troubleshooting.
What we might consider an advantage
- Experience coding, proficient in PHP and React
- Experience with continuous integration tools
- Experience with AWS and other major cloud computing environments.
- Experience with Payment Gateway technology
- Experience with Payment Service Provider integrations
Skills Required
- Experience as a PHP developer
- Knowledge of Node.js
- Knowledge of React
- Established experience with merchant PSP integration and onboarding
- Familiarity with CRM and payment accounting platforms
- Good understanding of payment processing (Merchant, PSP, Acquiring)
- Hands-on debugging and troubleshooting skills
- Experience with continuous integration tools
- Experience with AWS or other major cloud providers
- Experience with Payment Gateway technology
What We Do
We are Praxis. Praxis is an industry-leading Payment Orchestration Platform that allows merchants of all sizes to quickly expand and accept payments in new markets anywhere in the world, all through a single integration. We serve as the unified platform behind every transaction, connecting businesses to payment processors and both popular and niche payment methods while delivering enhanced checkout experiences with robust security and comprehensive analytics. Since 2014, we've sent billions of dollars worth of transactions across different currencies, digital wallets, and regions for processing while supporting merchants to improve their approval rates, enhance conversions, and reduce fraud. We help our customers become more efficient, more secure, and more successful. Connect with Praxis to Power Your Payments.
