Pratt Industries Benefits Overview

Provides customer support and administrative assistance in a manufacturing and distribution environment. Responsibilities include data entry, spreadsheet and report maintenance, production order processing, shipping documentation, customer-site updates, shipment appointment coordination, customer file maintenance, and communicating operational issues. The role also analyzes customer service metrics, prepares reports and presentations, supports production operations, and performs general office duties.

Manage and grow strategic B2B accounts through multiyear account planning, executive relationship management, negotiations, renewals, RFPs, forecasting, and cross-functional coordination. The role owns revenue, retention, and share objectives; resolves service and supply issues; develops packaging opportunities; and leads business reviews across customers and internal teams. Regular travel to customer locations, facilities, trials, and industry events is required.

Sell corrugated packaging products through prospecting, relationship development, value-based selling, account management, pricing, and closing new business. Maintain prospect and customer records, meet sales quotas, monitor competition, manage working capital, and collaborate with plant management, customer service, manufacturing, and quality teams. Travel throughout the assigned territory and handle product samples as needed.