Teams at Pragma Edge Inc

Design, develop, and lead complex ServiceNow solutions focused on ITOM, CMDB, CSDM 5.0, Discovery, Service Mapping, and NowAssist. Own delivery workstreams from scoping through go-live, lead client workshops and presentations, support presales, coordinate technical teams, and ensure platform quality through architecture governance, code reviews, integrations, testing, documentation, and performance best practices.