Teams at Power Monitors, Inc.

Provide first-line Tier 1/2 technology support for engineering, production, and office staff. Set up and troubleshoot computers, printers, phones, workstations, and network connectivity. Manage multiple support requests, assist nontechnical users, deploy and image workstations, and support account management, MDM, MFA, and security compliance procedures.

Design and develop embedded systems and electronic instrumentation using ARM processors, DSPs, embedded Linux, FreeRTOS, and wireless and communication technologies. The role includes hardware design, real-time processing, firmware development, signal conditioning, PCB layout, and integration with web-based data analysis applications. Candidates need at least three years of embedded systems or electronic hardware design experience; utility or power systems knowledge is preferred.

Lead the technical support team, provide hands-on assistance for products and software, troubleshoot customer issues, coordinate with Engineering and Software Development, document recurring problems, support product testing, maintain technical documentation, and improve support processes. Occasional overnight travel may be required.