Teams at PostHog

Create and maintain knowledge bases and context pipelines, build and ship LLM-powered agents and AI tooling, produce technical content for developers, and design docs-as-code systems to keep docs and agent context up-to-date.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

Own a pooled book of ~1,000 paying accounts using signal-driven prioritization to drive expansion, credit conversions, cross-sell, and retention. Build playbooks, provide product intelligence to product teams, refine the signal engine, and create scalable outreach content. Focus on accounts in the $500–$1,667 MRR band, intervene on declining usage, and hand off accounts that qualify for high-touch TAMs.