Teams at PosiTrace

Manage a diverse customer portfolio, serving as a trusted point of contact focused on customer health, satisfaction, retention, and long-term value. Coordinate cross-functional teams to resolve issues, advocate for customer needs, identify account risks, and support expansion opportunities with Account Management. Maintain organized follow-up and documentation while proactively improving processes in a fast-changing, high-volume SaaS environment.

As a Senior Backend Engineer, you will build and maintain backend services in .NET and Python, design microservices, optimize MySQL, deploy via Docker and Kubernetes, and collaborate with cross-functional teams on technical direction.

Serve as primary HR representative for Mexico: ensure compliance with Mexican Federal Labor Law, manage employee relations and investigations, lead full-cycle recruitment, coordinate HR operations and payroll, coach managers, improve HR processes and employee experience, and partner with Canadian HR leadership.