Teams at Portless

Leads a team of seven new-business Account Executives selling complex fulfillment solutions to SMB and mid-market brands. Responsibilities include recruiting, retention, coaching, forecasting, pipeline management, deal strategy, cross-regional sales execution, playbook development, CRM discipline, and cross-functional collaboration. The role owns team performance rather than an individual quota and supports sales across Asia, Europe, Australia, and APAC.

Leads the Customer Success Management organization for a global 3PL, owning merchant retention, expansion, forecasting, onboarding, lifecycle coverage, health scoring, executive escalations, and peak readiness. Builds and coaches CSM and hypercare teams, establishes scalable playbooks and operating cadences, drives services-led growth, and partners cross-functionally with Operations, Product, Sales, Technical Solutions, and RevOps. Owns GRR, NRR, churn reduction, customer sentiment, and HubSpot data quality.

Own a portfolio of merchants across adoption, value realization, expansion, and renewal. Lead success plans, monitor operational KPIs, conduct business reviews, identify upsell opportunities, mitigate churn risk, manage escalations, and advocate for customers across Operations, Product, and Engineering. The role requires fulfillment or e-commerce expertise, analytical ability, executive communication, and experience driving customer growth and retention outcomes.