Teams at Portage CyberTech

Administer and improve a hybrid IT infrastructure spanning Microsoft 365, Azure, AWS, on-premises systems, networks, virtualization, storage, and backup environments. Provide advanced user support, monitor systems, investigate alerts, manage incidents and on-call responsibilities, and maintain technical documentation. Apply security controls, support SOC 2 and ISO 27001 audits, oversee identity and access management, and implement improvements in reliability, automation, security, and user experience.

Administer and improve hybrid infrastructure across Microsoft 365, Azure, AWS, on-premises systems, networks, virtualization, and storage. Manage identities, devices, backups, monitoring, incidents, advanced user support, documentation, and technical vendor coordination. Apply security controls including MFA, Conditional Access, DLP, and Zero Trust, while supporting SOC 2 and ISO 27001 audits. Drive improvements in reliability, security, automation, compliance, and user experience, including participation in an on-call rotation.

Provides technical support to customers by investigating application issues, analyzing logs and SQL data, managing support tickets and SLAs, validating deployments, documenting solutions, and escalating complex issues. The role requires collaboration with customers, engineers, and development teams, along with knowledge of web applications, relational databases, Drupal, and Citizen One. Occasional evening or weekend deployments and on-call participation may be required.