Teams at Porsche Financial Services, Inc.

Sell and represent pre-owned Porsche vehicles, manage the full sales funnel and customer lifecycle, coordinate test drives, financing, trade-ins and refurbishment, support marketing events, maintain CRM records, meet KPI targets, ensure brand-standard vehicle presentation and compliance with laws and company policies.

Lead end-to-end CRM across Sales and After Sales: plan and run campaigns, manage leads and events, design customer touchpoints and owner programmes, track NPS and satisfaction, handle escalations and goodwill cases, run CRM data activities including migration, UAT, cleansing and analytics (AI-enabled), and support day-to-day CRM operations and cross-functional coaching.

Support the Training Academy team on projects including setup of the regional Training Academy in Singapore; assist People Excellence, Sales and Aftersales qualification initiatives; monitor training KPIs and produce monthly reports; and coordinate with local market trainers across 13 Asia Pacific markets.