Teams at Popl

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.

Lead and operate RevOps: own GTM tech stack (Salesforce), forecasting, pipeline analytics, territory and comp design, data hygiene, cross-functional processes, and scale RevOps infrastructure to drive predictable revenue.

Test Popl's dashboard and mobile app, identify and document bugs, verify fixes with engineering, provide frontline customer support, triage and prioritize feature requests and bug reports, and collaborate cross-functionally to ensure releases are production-ready.