Search the 13 jobs at Polly.io

The Senior Implementation Consultant will lead technical platform implementations, gather client requirements, and align customer business processes with Polly's products. They will manage multiple customer implementations, provide consultative guidance, and ensure client satisfaction through effective communication and best practices.

As an Associate Investor Specialist, you will review investor emails, input changes into systems, troubleshoot support tickets, and ensure content accuracy for investor guidelines. Your role emphasizes customer support and communication to enhance client satisfaction and operational efficiency.

The Solutions Engineer is responsible for providing technical support during the sales process and post-sales. They will act as a liaison between the sales team and prospects, delivering product demonstrations and ensuring a seamless client transition to Polly's solutions. They will engage in cross-functional collaboration, support product development, and keep abreast of trends in the mortgage and capital market.

The Staff Accountant will manage customer invoices, track billing discrepancies, maintain billing records, support financial closing, prepare reports, implement accounting software, and assist with audits. This role requires collaboration and offers opportunities for process improvement within a fast-paced SaaS environment.

The API Integrations and Documentation Lead will create and maintain comprehensive API documentation, serve as the primary technical resource for partners, and support integration processes. They will collaborate with engineering teams, ensure user-friendly documentation, and lead efforts to automate onboarding and integration workflows.

As a Group Product Manager, you will unify the product vision and strategy across multiple teams, analyze market trends and customer feedback, and drive the product lifecycle from ideation to launch while collaborating with cross-functional teams to enhance product features.

Lead and mentor multiple engineering teams in a SaaS environment, ensuring sound architectural decisions, best practices in software development, and delivery of web applications. Drive development of analytics and AI-powered features, create and scale data pipelines, manage team priorities, and foster innovation and continuous improvement.

As a Customer Success Manager, you will build strong relationships with customers, ensure their satisfaction, analyze customer health metrics, lead training sessions, and work with cross-functional teams to improve customer experience. You will assist with escalated issues and gather customer insights for ongoing improvements.

As the Investor Operations Lead, you will oversee the investor operations audit team, managing relationships and processes to enhance customer and investor experiences. You will collaborate across teams to improve the investor journey while advocating for customer needs and leading with a hands-on approach to drive efficiency and excellence.

In this role, you'll lead Polly's product marketing function, unifying product vision and strategies across teams, managing product managers, and collaborating with cross-functional teams. You will analyze market trends and drive the product lifecycle, ensuring successful launches and customer satisfaction while advocating for the product internally and externally.

As an Account Manager, you'll enhance client relationships by upselling services, ensure customer satisfaction, contribute to team goals, and conduct business reviews to drive growth. You'll stay engaged with clients while monitoring market changes to deliver value and assist in project management for top-tier accounts.

Build scalable test automation processes, collaborate with cross-functional teams, interpret and report test results, mentor junior engineers, lead code reviews, and document software defects

As a Senior/Staff Software Engineer with a focus on front-end development, you'll lead the design and development of user-facing features for a hedging platform, integrate AI/ML algorithms, mentor junior engineers, and enhance product usability through user feedback and code reviews while working in a collaborative SaaS environment.