Lead and inspire a high-performing customer support team, driving operational improvements and ensuring exceptional customer service across all levels while leveraging data and technology to enhance the customer experience.

Lead and coach the Account Management function, driving growth while managing key accounts and developing client relationships. Foster team excellence and align with cross-functional partners to optimize customer experience.

Responsible for managing strategic accounts, identifying revenue opportunities, providing product demos, and developing customer contracts. Requires strong relationship-building and negotiation skills.

Polly seeks to get to know qualified applicants for opportunities within its innovative mortgage capital markets technology company, focusing on growth and development.

Design, build, and maintain data pipelines while ensuring data quality and collaboration with data teams. Troubleshoot issues and improve performance.

As a Customer Support Engineer, you'll resolve customer inquiries, triage issues, collaborate cross-functionally, analyze trends, and improve support workflows in a SaaS environment.

The Technical Writer will gather and organize documentation, translate workflows into user-friendly content, collaborate with teams, and improve documentation standards.

The Customer Success Manager builds relationships with customers, ensuring satisfaction, upselling products, managing health metrics, and gathering customer insights to improve the experience.

The Strategic Account Manager will drive growth through client partnerships, enhance relationships, and contribute to team objectives by collaborating with cross-functional teams, leading business reviews, and addressing client needs in the mortgage technology sector.

Lead the delivery of complex SaaS implementations, partner with teams for project success, mentor junior project managers, and refine project methodologies.

Provide tier 2 technical support, assist customers with inquiries, identify bugs, collaborate with engineering, and contribute to team goals.

The Senior/Staff Full Cycle Recruiter will lead recruiting processes, develop candidate pipelines, ensure excellent candidate experiences, and drive internal alignment within a SaaS company.

Lead the investor operations audit team, manage investor relationships, implement improvements in processes, and advocate for customer needs.

Oversee complex customer software implementations, guide clients through multi-stakeholder rollouts, and manage project timelines while ensuring effective onboarding and configuration.

As a GTM Systems Administrator, you will manage CRM and GTM systems, ensuring effective data management, reporting, and integration across sales, marketing, and customer success operations.

The Investor Operations Specialist will manage daily tasks including reviewing emails, updating rates, inputting LLPAs, troubleshooting support tickets, and ensuring content accuracy for investors.