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As a Senior Technical Support Specialist II, you will assist customers from Fortune 1000 companies and R1 Universities by troubleshooting complex technical issues and coordinating with internal teams. You'll need to demonstrate strong technical proficiency, manage inquiries through phone and email, and collaborate with product and engineering teams to resolve technical problems. Your role includes ensuring high customer satisfaction and addressing bugs effectively while maintaining expert product knowledge.

Join Poll Everywhere as a Senior Technical Support Specialist providing support to F1000 companies and R1 Universities. Troubleshoot technical issues, assist customers via email and phone calls, collaborate with internal teams, and ensure customer satisfaction. Responsibilities include advanced troubleshooting, bug identification, and coordinating with product teams for issue resolution.