Teams at Points North

Lead full-cycle recruiting for technical and non-technical roles, from sourcing through onboarding transition. Partner with hiring managers and leaders to build talent pipelines, improve recruiting metrics, and deliver an inclusive candidate experience. Support broader People & Culture initiatives including engagement events, performance reviews, leadership development, onboarding, and employee programs in a fast-growing SaaS environment.

Leads the implementation function, supervising Specialists and Leads while owning successful client delivery for mid-market and enterprise accounts. Establishes implementation processes, manages risks, tracks performance and portfolio metrics, drives time-to-value and continuous improvement, and coordinates cross-functional teams to improve adoption and retention. Balances people leadership, client relationships, partner collaboration, staffing, and operational priorities while reporting outcomes to executive leadership.

Provides front-line support for SaaS certified payroll and compliance products. Communicates with clients, troubleshoots software and third-party integrations, investigates payroll and reporting discrepancies, resolves support requests, documents tickets, escalates bugs and enhancement requests, researches prevailing wage topics, and collaborates with technical specialists during sprint activities.