Teams at PointFive

Owner of inbound SMB deals and contributor to enterprise pipeline: prospect named accounts, run discovery with engineering and FinOps buyers, execute account plans, demo, negotiate, close SMB deals, represent the company at events, and maintain CRM and pipeline hygiene.

Build enterprise pipeline by prospecting named accounts through cold calls, email, LinkedIn, and other channels. Partner with enterprise account executives on account plans, stakeholder mapping, discovery calls, pipeline reviews, and deal strategy. Meet targets for qualified meetings and pipeline creation, maintain CRM activity records, support social selling, attend industry events, and develop technical knowledge of cloud infrastructure, FinOps, DevOps, and AI cost management.

Build and own an agentic support automation system that triages, diagnoses, and resolves enterprise customer issues. Define and measure agent quality, response times, resolution times, and CSAT. Handle escalations, improve the system using resolved cases, partner with Engineering and Product on recurring issues, create self-service documentation, and provide support insights for the product roadmap.