Teams at PointClickCare

Provide first-line technical support for PointClickCare products: troubleshoot network, integration, API, and web application issues; document incidents and resolutions; collaborate on recurring problem fixes; use diagnostic and AI tools; and apply healthcare domain knowledge to support provider workflows and integrations.

Contract UX Designer to conduct user research and usability testing, create mockups and prototypes, refine personas and journeys, champion UX best practices, collaborate with product and engineering, and use qualitative and quantitative data to improve the healthcare platform's usability.

Provide first-line technical support for PointClickCare products: troubleshoot and resolve customer issues, use diagnostic tools, document solutions, collaborate on recurring issues, and participate in training to improve technical skills and support workflows.