PointClickCare Benefits Overview

Manages collections for strategic customer accounts, including contacting clients about overdue balances, investigating billing issues, reconciling accounts, preparing account analyses, maintaining customer records, and coordinating payments. The role requires strong communication, negotiation, attention to detail, analytical skills, and cross-functional collaboration in a high-volume environment.

Design, build, test, and support backend services and web front ends. Own software delivery from requirements through production, debug distributed systems, improve reliability and security, automate repetitive work, participate in code reviews and sprint ceremonies, and join the on-call rotation. The role requires Java and Spring development, REST APIs, SQL, automated testing, Git workflows, and some front-end experience.

Manages accounts receivable escalations for high-volume customer portfolios by preparing collection notices, investigating billing issues, reconciling accounts, coordinating payment plans, and communicating with customers and internal teams. Maintains accurate account documentation, supports collections and payment processing, prepares account analyses, and assists with onboarding and team initiatives.