Teams at Point One Navigation

Owns technical customer support for a precise-location correction network. Responsibilities include troubleshooting complex cases, coordinating incident response, conducting root-cause analysis, improving monitoring and alerting, defining operational metrics, building scalable support processes, creating automation and reporting, surfacing customer insights, and mentoring support engineers. The role partners closely with Network Operations, Engineering, Product, Field Applications, Field Deployment, and customers.

Leads the Product organization’s strategy, roadmap, backlog, requirements, prioritization, and execution. Owns product direction for the positioning engine and client product, including indoor positioning growth opportunities. Partners with Engineering, executives, customers, Sales, and Customer Success to align delivery with market needs, communicate progress, and drive monetization, pricing, and portfolio impact.

Drive new business ARR by generating pipeline and closing enterprise deals for GNSS SaaS solutions. Conduct discovery, qualify opportunities, manage CRM, negotiate complex contracts, collaborate with technical and leadership teams, and travel ~30%.