Teams at Point C

Lead and build the Stop-Loss Operations function, unifying legacy teams and platforms, ensuring accurate policy setup, filings, renewals, and claims reimbursements. Implement controls, SOPs, quality audits, KPIs/SLAs, and root-cause corrective actions. Manage and coach stop-loss staff, partner with carriers/MGUs and Account Management, and support platform migrations to improve compliance and drive toward zero processing errors.

Support Account Managers with client and broker relationship management, prepare client-facing documents and meeting materials, use AI tools to research and draft communications, maintain client records, and assist with follow-up and account deliverables during a 1012 week internship.

Own and prioritize the product backlog in JIRA, write clear user stories with acceptance criteria, lead Agile ceremonies, define roadmap and releases, collaborate with engineering/QA/operations/compliance, ensure regulatory compliance, track delivery metrics, and identify workflow automation and efficiency improvements.