Teams at Podium

Manage onboarding and ongoing success for SMB customers, including training, product activation, portfolio management, retention-risk mitigation, and relationship development. Collaborate with Sales and other cross-functional teams, manage onboarding cohorts, serve as a product expert, identify customer needs, and provide consultative solutions that improve adoption, usage, and retention.

Lead and develop a team of SMB Customer Success Managers overseeing retention, adoption, onboarding, renewals, and expansion. Build scalable playbooks and processes for high-volume customer portfolios, monitor health and churn risks, manage escalations, forecast performance, and partner with Sales, Product, Marketing, and Support to improve customer outcomes.

Closes new software business through relationship-based selling, prospecting, objection handling, quota attainment, and solution alignment. Builds trusted relationships with prospects, including executive stakeholders, collaborates with account teams, manages transactional sales cycles, and stays informed on industry and technology trends. This is an onsite role in Lehi, Utah, Monday through Friday.