Teams at PMA Companies

Investigates, evaluates, and resolves complex workers’ compensation claims. Determines coverage and compensability, manages reserves, negotiates settlements, coordinates medical and disability management, oversees vendors, and ensures compliance with jurisdictional requirements. The role also supports clients through claims reviews, develops return-to-work strategies, communicates with internal and external stakeholders, and maintains accurate claim resolution plans.

Leads Commercial Markets Underwriting for the West region, overseeing underwriting strategy, risk selection, profitability, revenue, and P&L performance. Manages and develops a distributed underwriting team, delegates authority, monitors policies and accounts, and builds relationships with agents and brokers. The role supports business planning, industry-focused strategies, agency management, talent development, compliance, and achievement of production and profitability objectives.

Provides technical oversight for complex corporate claims, including reserve and settlement authority, TPA compliance, quality assurance, and liability file handling. Develops and enforces claims policies and procedures, leads issue-resolution projects, assesses training needs, and coaches claims staff. The role also supports compliance activities, evaluates work quality, improves claim-handling outcomes, and ensures adherence to applicable laws, standards, and company ethics requirements.