Teams at PMA Companies

Provides advanced rating and policy-processing support for commercial insurance, including new business, renewals, endorsements, audits, quotations, and policy issuance. Maintains rating manuals and underwriting guidelines, ensures compliance and quality, coordinates workloads, resolves complex technical issues, and guides Technical Assistants and underwriting support staff. The role also supports training, knowledge sharing, process improvements, and operational effectiveness.

Leads and mentors Underwriting Assistants and Submissions staff while coordinating workflows, balancing workloads, delivering training, and supporting onboarding. Oversees submission clearance, data entry, documentation, quality control, and underwriting support processes. Serves as a subject matter expert on systems, policy forms, and procedures, collaborates with underwriters, resolves operational inquiries, and recommends process improvements to enhance accuracy, compliance, efficiency, and service quality.

Analyzes insurance regulations and legislation, evaluates operational impacts, monitors compliance action plans, coordinates claims and rate system revisions, prepares regulatory submissions, investigates consumer complaints, conducts compliance assessments and audits, and supports operating companies with regulatory requirements. Provides guidance to associates and applies expertise in workers’ compensation regulations, insurance contracts, state audits, EDI compliance, and claims operations.