Teams at Plenful

Lead customer activation, retention, renewals, and strategic account management for key healthcare customers. Build activation models, analyze customer value and revenue risk through financial modeling, and design AI-driven workflows that improve Customer Success operations. Partner cross-functionally with Sales, Finance, Product, Engineering, and Customer Success to improve customer outcomes, accelerate value realization, and strengthen recurring revenue.

Set technical direction for production AI agents, LLM and vision-language model post-training, evaluation, MLOps, and data improvement systems. Architect agent orchestration, retrieval, observability, and failure recovery; establish quality and release standards; and ship measurable model improvements. This hands-on individual contributor will co-own the ML roadmap, lead technical reviews, mentor engineers, support hiring, and implement privacy-conscious, HIPAA-aware practices.

Build and operate Python and FastAPI platform services powering healthcare workflows, while developing end-to-end frontend features with JavaScript, TypeScript, and React. Responsibilities include API design, data modeling, system integrations, reliability, observability, performance improvements, code reviews, mentoring, and project ownership from design through launch. The role partners with product, design, and engineering teams to deliver secure, maintainable, accessible solutions.