Teams at PlayerZero

Own customer success for complex enterprise accounts using PlayerZero’s AI platform. Drive adoption, measurable value, account health, executive relationships, renewal readiness, and expansion opportunities. Coordinate Support, Solutions Engineering, Product, and deployment teams to resolve blockers and deliver customer outcomes. Help establish scalable Customer Success processes, including onboarding milestones, health scores, account planning, and renewal workflows. The role requires technical fluency with software engineering organizations and regular time in the Atlanta office.

Own the full enterprise sales cycle for PlayerZero’s AI platform, from prospecting and discovery through technical evaluations, negotiation, and close. Build pipeline, navigate complex stakeholder groups, lead proofs of value, close new-logo business, and expand deployments across teams. The role requires selling technical SaaS products to enterprise engineering leaders, maintaining disciplined forecasts in Salesforce, and helping establish a repeatable enterprise sales playbook.

Leads production engineering across frontend, platform infrastructure, and support engineering. Owns product reliability, performance, incident response, issue escalation, and resolution workflows. Manages and develops engineering teams, partners with AI Engineering and Product, guides technical decisions, improves operational processes, and turns recurring production issues into product, automation, and tooling improvements.